Background

We believe the GP is best placed to provide oversight of the patients experience in primary care, and to co-ordinate their care. As such, Merton Health should be the lead provider of all primary care in Merton, ensuring the patient relationship with health care providers is strengthened whilst supporting systems which enable cost effective working at scale.

We believe this will be achieved through being the lead contract holder in any future Accountable Care System, building strong relationships with partner providers to provide incentives to work together in a collaborative, increasingly efficient way.

Our aim is to provide simplified care in a context of increasing medical complexity as medical knowledge advances and patients grow older.

This will be achieved by supporting our member practices in being increasingly efficient and resilient.

Please view our Privacy Notice.

Hub Locations & Contact Numbers

If you are unable to attend your appointment please call XXXX XXX XXXX to notify the team.

Compliments & Feedback

We want to hear about your experience.

If you are pleased with the service and wish to pass on your thanks to the individual or team within the service, we are keen to know what went well so we can give others a better service too.

We also want to hear from you with any comments you have about any of our services or suggestions for ways we can improve. When you make a comment it will be sent to the Service Manager for action or learning.

Complaints

We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns please email your complaint to swlccg.mertonhealth.nhs.net.

We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.